Privacy Policy — Juvilume

Key Definitions

To ensure clarity, the following definitions apply to terms used throughout this policy.

Personal data means any information relating to an identified or identifiable natural person, including names, contact details, vehicle identifiers, and transactional records processed in connection with Juvilume services.

Processing refers to any operation performed on personal data, such as collection, storage, use, disclosure, deletion, and transfer, whether automated or manual.

User refers to any individual who interacts with Juvilume services, including customers, prospective customers, website visitors, and persons who submit enquiries or bookings.

Service means the car wash services, online booking, customer support, communications, and any related offerings provided by Juvilume via xbilume.pro or at our premises.

Cookies are small text files stored on a device when visiting a website. They enable functions such as session management, analytics, and preference storage. We use cookies to improve site usability and measure performance.

Data You Provide

When you interact with Juvilume, you may provide the following categories of personal data:

• Contact details: full name, email address, postal address, and phone number used for bookings and communications.
• Vehicle details: make, model, registration plate number and any service preferences or vehicle condition notes relevant to the requested car wash.
• Booking and service information: appointment dates and times, package selections, service add-ons, and any special instructions.
• Payment and billing details: payment card information, billing address, transaction records and receipts processed through third-party payment providers.
• Customer communications: messages, feedback, complaints, and survey responses provided by email, phone or through the website.
• Identification and verification data: where required for fraud prevention or regulatory compliance, we may collect identity documents or verification information.

Data From Third Parties

We may receive personal data about users from trusted third parties to support service delivery and operations.

• Payment processors and billing partners providing transaction confirmations and limited billing data.
• Analytics and hosting providers supplying aggregated usage statistics and performance metrics.
• Customer relationship and communications platforms used to manage support requests and appointment reminders.

Legal Bases for Processing

Where applicable, processing is based on one or more of the following legal grounds. This section is provided for transparency and applies when relevant laws require a basis to be identified.

• Performance of a contract: processing necessary to fulfill service agreements or booking commitments you request.
• Consent: for optional communications and marketing, where you have given clear consent to receive such messages.
• Legitimate interests: for business operations such as security, fraud prevention, and service improvement when those interests do not override your rights.
• Legal obligation: processing necessary to comply with statutory or regulatory requirements, including tax and accounting obligations.

Data Sharing and Disclosure

We limit sharing of personal data to partners and providers that help deliver our services, where sharing is necessary and is governed by appropriate safeguards.

• Service providers: trusted vendors who support payments, booking platforms, hosting, analytics and communications.
• Business partners: companies performing functions on our behalf such as vehicle care suppliers or on-site contractors.
• Legal and regulatory authorities: when required to comply with a lawful order or to meet legal obligations.
• Advertising and marketing partners: only with consent for marketing activities and subject to your opt-out choices.
• Acquirers or successors: in the event of a merger, acquisition or sale of assets, personal data may be transferred as part of that transaction under confidentiality terms.
• Security and fraud prevention services: entities engaged to detect, contribute and mitigate fraudulent or malicious activity.

Data Retention

We retain personal data only as long as necessary for the purposes described and to meet legal, tax and accounting obligations.

Account and customer records are retained for a period consistent with business needs and statutory requirements, typically for several years for accounting and warranty purposes.

Communications, enquiries and support records are kept for a period required to resolve issues and for operational improvement, then archived or deleted in line with retention schedules.

System logs, access records and security-related data are retained for a period necessary to contribute incidents and to comply with internal security practices.

When retention periods expire or upon valid deletion requests where applicable, we securely delete or anonymize personal data unless preservation is required by law.

Your Rights

You have rights regarding your personal data. Where local law applies, these rights may include the following. To exercise rights, please contact us using the details below.

• Access: obtain a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of personal data where legal conditions are met.
• Restriction: request restriction of processing in certain circumstances.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Portability: receive a structured, commonly used and machine-readable copy of data you provided.
• Withdraw consent: where processing is based on consent, you may withdraw it at any time for future processing.
• Lodge a complaint: file a complaint with a supervisory authority if you consider your data protection rights have been violated.

Marketing Communications

Juvilume may use your contact details to send service updates, maintenance reminders, and promotional offers related to car care and wash services. Communications are targeted to be relevant to your preferences and service history. Marketing messages will clearly identify Juvilume and include an option to modify your preferences.

You can opt out of marketing messages at any time by following the unsubscribe link in any marketing email, updating preferences in your online account, or by contacting our privacy team at [email protected]. Opting out will not affect transactional communications necessary to provide services you requested.

Third-Party Links

Our website may include links to third-party sites for payment, vehicle care products, or partner services. Those sites have their own privacy practices, which Juvilume does not control. Review third-party privacy policies before providing personal information. Clicking external links is at your own discretion.