Terms of Service

To use Juvilume services you must be at least 18 years old and able to form a binding contract under the laws of Malaysia. By booking any service you confirm you have authority to authorize the vehicle for the requested services and to accept these terms on behalf of the vehicle owner where applicable.

Users must be 18 years or older. Minors may use services only through a parent or legal guardian who accepts these terms on their behalf.

Services and the website must be used for lawful purposes only. You must not use Juvilume services in a manner that violates laws, third-party rights, or these terms.

Juvilume provides services in Malaysia from its Sibu location and through scheduled mobile service within advertised service areas. Availability may be limited by location, local regulations, or operational constraints.

Creating an account with Juvilume gives you access to booking history, invoices, and preference settings. You are responsible for maintaining accurate account information, including contact details and vehicle information.

Provide current and accurate information. Incorrect contact or vehicle details may affect service delivery and liability for charges incurred.

You are responsible for safeguarding account credentials. Notify Juvilume promptly if you suspect unauthorized access. We will take reasonable steps to contribute and secure compromised accounts.

Accounts are personal and non-transferable. Any transfer of account rights requires prior written consent from Juvilume.

If you believe your account was accessed without authorization, contact support immediately at +60128117563 or email [email protected] so we can contribute and take appropriate action.

Juvilume may suspend or restrict access to accounts that are inactive, compromised, or in violation of these terms. We will notify you when practicable and provide steps for reinstatement where applicable.

Juvilume offers car wash, exterior and interior cleaning, protective coatings, and detailing services. Service descriptions and pricing are available on xbilume.pro and at our Sibu location. Service scope is defined in the booking confirmation; additional requests may incur extra charges.

We may modify service offerings, procedures, or prices. Changes to services will be communicated through the website or direct customer communications. Existing bookings will be honored as specified at the time of booking unless otherwise agreed.

Service availability depends on staffing, weather, and operational factors. We will communicate any scheduling changes and offer alternative times when possible. Refunds or credits are handled per our paid services policy.

When using Juvilume services and site you agree to adhere to the following conduct rules designed to protect users and operations.

• Do not submit false or misleading contact or vehicle information.
• Do not attempt to access restricted parts of the website or manipulate booking systems.
• Do not engage in abusive or harassing behavior toward staff or other customers.
• Comply with safety instructions given by Juvilume staff during on-site or mobile service.
• Do not leave hazardous materials or pets in vehicles without prior disclosure and agreement.
• Use payment methods lawfully and do not attempt to dispute legitimate charges without first contacting support.
• Report service issues promptly so we can address them in a timely manner.

Customer-supplied content may include vehicle photos, preferences, reviews, and messages submitted through the site or app. You retain ownership of your original content subject to the license below.

You own the rights to content you create and submit, subject to any third-party rights. By submitting content you warrant that you have the necessary rights to do so.

By submitting content you grant Juvilume a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content as necessary to provide services, for marketing on xbilume.pro, and for internal quality assurance.

Content you submit must not infringe third-party rights or contain illegal or offensive material. You are responsible for the accuracy and lawfulness of your submissions.

We may remove user content that violates these terms or applicable law. Requests to remove or update content can be submitted to support and will be handled in accordance with our policies and applicable law.

All intellectual property rights in site content, service marks, logos (including Juvilume), and materials belong to Juvilume or its licensors. Use of Juvilume intellectual property requires prior written permission, except as expressly provided for normal use of the services.

• Do not reproduce or distribute Juvilume copyrighted material without authorization.
• Do not use Juvilume activity or logos in a way that suggests endorsement without written consent.
• Do not reverse-engineer or copy proprietary site features or code.

Certain services and features require payment, including premium detailing, protective coatings, and subscription-based maintenance plans. Paid services are subject to these terms and the specific service agreement at checkout.

Prices are listed on xbilume.pro and at our service location. Pricing may vary by vehicle size, condition, and additional requested services. Taxes and fees applicable in Malaysia may be added at checkout.

We accept the payment methods listed at checkout. Payment is due at the time of booking or completion as specified. Payment processing is handled by our payment partners; by paying you authorize such providers to process the transaction.

Subscription plans, if offered, will specify billing cycle, cancellation terms, and service inclusions. Subscriptions continue until canceled and require an active payment method. Cancellation procedures are detailed in your subscription agreement.

Refunds for paid services are evaluated on a case-by-case basis. If services are not delivered as agreed, contact our support team with booking details so we can contribute and propose a resolution such as partial refund, credit, or repeat service where appropriate.

Customers may cancel bookings according to the cancellation policy shown at booking. Last-minute cancellations or no-shows may be subject to a cancellation fee to cover preparation and staffing costs.

Applicable taxes will be applied to billed services. Customers are responsible for any taxes levied by local authorities in Malaysia.

Juvilume may adjust prices; changes will not affect bookings already confirmed unless explicitly stated. Future bookings will reflect current pricing at time of booking.

Failure to pay for services when due may result in suspension of account access and collection actions for outstanding balances as permitted by law.

Services are provided on an as-is basis to the extent permitted by law. Juvilume offers professional car care delivered with industry-standard practices and qualified staff. We describe likely outcomes based on experience, but results may vary due to vehicle condition and other factors.

Except where prohibited by law, Juvilume's liability for direct damages arising from services is limited to the amount paid for the specific service. Juvilume is not liable for indirect, incidental, or consequential damages including loss of use, unless required by law.

Third-party suppliers or partners may provide certain products or services used by Juvilume. We are not responsible for third-party terms or conduct, though we endeavor to select reputable partners. Any disputes with third parties should be addressed to the provider directly.

Juvilume may suspend or terminate access to services for users who violate these terms or engage in fraudulent or harmful activity. Upon termination, access to account features may be restricted and outstanding obligations remain due.

Termination does not remove liabilities incurred prior to suspension or termination. We may retain data as required to comply with legal obligations and for legitimate business purposes.

Our privacy practices are described in the Juvilume Privacy Policy available on xbilume.pro. The policy explains what personal data we collect, how we use it, retention periods, and how to exercise privacy rights.

By using our services you agree to receive transactional and service-related communications by email, SMS, and phone. For marketing communications, we will seek your consent where required and provide clear opt-out options.

We may update these Terms of Service. Material changes will be posted with an updated effective date. Continued use of Juvilume services after updates indicates acceptance of the revised terms.

These terms are governed by the laws of Malaysia. Any legal action relating to these terms shall be brought in the competent courts in Malaysia unless otherwise required by applicable law.

We encourage users to contact us to resolve disputes informally. If disputes cannot be resolved, they will be handled according to the governing law provisions set out above. Specific dispute resolution mechanisms may be set out in separate service agreements.